Abbey House Residential Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds37
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Physical disabilities, Sensory impairment
- Last inspected2024-06-18
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe watching their loved ones settle into genuine contentment here, particularly those living with advanced dementia. The staff create an atmosphere where residents feel safe and engaged, with organised activities helping people stay connected to life's simple pleasures.
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness60
- Activities & engagement50
- Food quality50
- Healthcare55
- Management & leadership55
- Resident happiness55
What inspectors found
Inspected 2024-06-18
Is this home safe?
Is the care effective?
The June 2024 inspection did not publish a rating for the Effective domain. The February 2025 inspection rated Effective as Good. No specific details about care plan quality, dementia training content, GP access arrangements, or food provision are available in the published findings for this analysis. The home lists dementia as a specialism, which indicates a stated commitment to dementia-specific care, but the evidence base for what this means in practice is not available here.Is this home caring?
The June 2024 inspection did not publish a rating for the Caring domain. The February 2025 inspection rated Caring as Good. No direct inspector observations of staff interactions, use of preferred names, pace of care, or response to distress are available in the published findings for this analysis. It is not possible to describe what daily kindness looks like at Abbey House based on the material available here.Is the home responsive?
The June 2024 inspection did not publish a rating for the Responsive domain. The February 2025 inspection rated Responsive as Good. No specific details about the activity programme, individual engagement, one-to-one activities for people who cannot join groups, or end-of-life planning are available in the published findings for this analysis. Abbey House cares for people with a wide range of needs including dementia, mental health conditions, and sensory impairment, which requires a particularly flexible and individually tailored approach to activity and engagement.Is the home well-led?
The June 2024 inspection did not publish a rating for the Well-led domain. The February 2025 inspection rated Well-led as Good, suggesting inspectors were satisfied with leadership and governance by that point. The home has a named registered manager (Mrs Jennifer Burdett) and a nominated individual on record. No specific observations about management visibility, staff culture, incident learning, or governance processes are available in the published findings for this analysis.
Source: CQC inspection report →
What the evidence base says
Abbey House supports people with dementia, mental health conditions, physical disabilities and sensory impairments. They care for both younger adults and those over 65, bringing experience across different life stages and care needs. For residents with dementia, the team focuses on creating calm, structured days that reduce anxiety. Families have found particular comfort in how staff maintain their loved ones' dignity through the progression of memory loss. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Abbey House carries a Requires Improvement rating from its June 2024 inspection, with no domain-level scores published for that assessment. A more recent inspection completed in February 2025 has since rated the home Good across all five domains, but the detailed report for that inspection was not available at the time of this analysis, so scores here reflect the limited evidence base rather than confirmed current performance.
Homes in East Midlands typically score 68–82.The three-lens summary
What families tell us
Families describe watching their loved ones settle into genuine contentment here, particularly those living with advanced dementia. The staff create an atmosphere where residents feel safe and engaged, with organised activities helping people stay connected to life's simple pleasures.
What inspectors have recorded
The nursing team here shows real dedication, working hard to maintain quality care even during busy periods. While the demands on staff can be visible at times, their commitment to residents remains steady.
How it sits against good practice
The building may be showing its years, but the care within these walls comes from people who genuinely understand what matters most.
Worth a visit
Abbey House in Leicester was rated Requires Improvement at its inspection on 18 June 2024, a decline from its previous Good rating. That inspection did not publish individual domain scores, which means there is unusually little public detail about what specifically needed to improve or where the home was performing well. The home is registered to care for up to 37 people across a wide range of needs, including dementia, mental health conditions, physical disabilities, and sensory impairment. A follow-up inspection was completed on 27 February 2025 and its report, published in July 2025, rates the home Good across all five domains, which is an encouraging direction of travel. The honest position is that the detailed findings from both inspections are not fully available for this analysis, so it is not possible to tell you with confidence what daily life looks like for your parent at Abbey House right now. The February 2025 Good rating is a positive signal, but you should ask to see the full published report and use it alongside a visit. On that visit, ask specifically how many permanent staff were on duty last week compared with agency cover, how often your parent's care plan would be reviewed and by whom, and what the staffing numbers look like after 8pm on the dementia unit. These are the areas where Requires Improvement ratings most commonly have their roots, and where recovery is hardest to verify from published data alone.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
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In Their Own Words
How Abbey House Residential Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where dedicated staff bring comfort through life's toughest journeys
Compassionate Care in Leicester at Abbey House
When dementia or complex health needs change everything, finding the right care feels overwhelming. Abbey House in Leicester understands these challenges deeply. Here, experienced staff work hard to create moments of contentment and connection, even when the building itself shows its age.
Who they care for
Abbey House supports people with dementia, mental health conditions, physical disabilities and sensory impairments. They care for both younger adults and those over 65, bringing experience across different life stages and care needs.
For residents with dementia, the team focuses on creating calm, structured days that reduce anxiety. Families have found particular comfort in how staff maintain their loved ones' dignity through the progression of memory loss.
“The building may be showing its years, but the care within these walls comes from people who genuinely understand what matters most.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Abbey House carries a Requires Improvement rating from its June 2024 inspection, with no domain-level scores published for that assessment. A more recent inspection completed in February 2025 has since rated the home Good across all five domains, but the detailed report for that inspection was not available at the time of this analysis, so scores here reflect the limited evidence base rather than confirmed current performance.
Homes in East Midlands typically score 68–82.The three-lens summary
What families tell us
Families describe watching their loved ones settle into genuine contentment here, particularly those living with advanced dementia. The staff create an atmosphere where residents feel safe and engaged, with organised activities helping people stay connected to life's simple pleasures.
What inspectors have recorded
The nursing team here shows real dedication, working hard to maintain quality care even during busy periods. While the demands on staff can be visible at times, their commitment to residents remains steady.
How it sits against good practice
The building may be showing its years, but the care within these walls comes from people who genuinely understand what matters most.
Worth a visit
Abbey House in Leicester was rated Requires Improvement at its inspection on 18 June 2024, a decline from its previous Good rating. That inspection did not publish individual domain scores, which means there is unusually little public detail about what specifically needed to improve or where the home was performing well. The home is registered to care for up to 37 people across a wide range of needs, including dementia, mental health conditions, physical disabilities, and sensory impairment. A follow-up inspection was completed on 27 February 2025 and its report, published in July 2025, rates the home Good across all five domains, which is an encouraging direction of travel. The honest position is that the detailed findings from both inspections are not fully available for this analysis, so it is not possible to tell you with confidence what daily life looks like for your parent at Abbey House right now. The February 2025 Good rating is a positive signal, but you should ask to see the full published report and use it alongside a visit. On that visit, ask specifically how many permanent staff were on duty last week compared with agency cover, how often your parent's care plan would be reviewed and by whom, and what the staffing numbers look like after 8pm on the dementia unit. These are the areas where Requires Improvement ratings most commonly have their roots, and where recovery is hardest to verify from published data alone.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Abbey House Residential Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Abbey House Residential Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where dedicated staff bring comfort through life's toughest journeys
Compassionate Care in Leicester at Abbey House
When dementia or complex health needs change everything, finding the right care feels overwhelming. Abbey House in Leicester understands these challenges deeply. Here, experienced staff work hard to create moments of contentment and connection, even when the building itself shows its age.
Who they care for
Abbey House supports people with dementia, mental health conditions, physical disabilities and sensory impairments. They care for both younger adults and those over 65, bringing experience across different life stages and care needs.
For residents with dementia, the team focuses on creating calm, structured days that reduce anxiety. Families have found particular comfort in how staff maintain their loved ones' dignity through the progression of memory loss.
Management & ethos
The nursing team here shows real dedication, working hard to maintain quality care even during busy periods. While the demands on staff can be visible at times, their commitment to residents remains steady.
“The building may be showing its years, but the care within these walls comes from people who genuinely understand what matters most.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
